Minutes
Faculty Support Services Action Team
Summary Report
September 2011
The Faculty Support Services Action Team (FSSAT)
was chartered in August 2010 to focus institutional efforts on providing
the most effective yet highly efficient support
services for faculty as they engage in their academic and research
efforts and to champion a strong customer service focus
while also sustaining a highly compliant business environment. >> More
Research Support Enhancements
Update from the Faculty Support Action Team, July 13, 2011
On October 19, 2010, the Presidential Faculty Satisfaction Action Team (PFSAT), led by School of Nursing Dean Lucy Marion and Dr. Jack Yu, chief of plastic surgery and vice chairman of the University Faculty Senate, showcased its completed actions and voiced its long-term recommendations to increase faculty satisfaction. We continue to sustain progress through the active engagement of the PFSAT workgroups and all University employees. This update provides details of operational enhancements being implemented to streamline and simplify research support for the GHSU enterprise.
- InfoEd Proposal Development – this proposal management system provides investigators with an online portal for preparing, submitting and tracking their grants and contracts. The easy to use software streamlines the administrative effort involved in preparing proposals and offers useful new functionality for routing and managing sponsored projects. >>More
- eIRB – this human research protocols management system streamlines the entire Institutional Review Board application preparation and review process by enabling secure electronic collaboration among all key stakeholders. Review and meeting management tools, automatic e-mail notifications, and audit trails for all activities further simplify the challenge of managing a growing volume of research studies. >>More
- PowerTrials - Healthcare relies on controlled clinical trials to ensure the development of safe and effective pharmaceuticals, biologics and medical devices, however, connecting clinicians and patients to clinical research is an ongoing challenge. This system facilitates greater efficiencies in our clinical trials by integrating research processes into the workflow of PowerChart, the GHSU electronic medical record. >>More
- i2b2 – Informatics for Integrating Biology and the Bedside provides a scalable informatics framework that will enable clinical researchers to use existing clinical data for discovery research and, when combined with IRB-approved genomic data, facilitate the design of targeted therapies for individual patients with diseases having genetic origins. >>More
- eSirius – this web-based system streamlines the submission, review and approval of protocols concerning the use of non-human vertebrates at GHSU as well as the requisition of such animals. In addition, it encompasses invoicing and census management. >>More
- Click Commerce COI – provides a centralized automated solution for full conflict-of-interest disclosure, tracking, routing, screening, reviews, and communications. It optimizes our COI review and case management process with easy-to-use software, providing a comprehensive solution for researchers, faculty, executive management, purchasing, legal and clinical staff. >>More
- Health eShop – used in conjunction with PeopleSoft’s eProcurement, this new web-based resource centralizes various vendor catalogs specific to GHSU and provides a simple point-and-click shopping environment for departmental administrative staff responsible for procurement of supplies. >>More
- New Research Governance Groups have been established within each of the colleges and at the University level to help provide strategic direction for research technology resources. >>More
Message from the Faculty Support Services Action Team
May 23, 2011
The GHSU Faculty Satisfaction Action Team and its sub-groups have submitted improvement recommendations to the University Faculty Senate. To help sustain the recommended activities, the Faculty Support Services Action Team was established, with eight subcommittees dedicated to supporting faculty academic and research initiatives:
- Team 1 – Create reports to the GHSU community
- Team 2 – Assemble and conduct focus groups
- Team 3 – Define and measure customer service
- Team 4 – Develop customer service training
- Team 5 – Improve documentation and faculty orientation materials
- Team 6 – Train departmental support staff
- Team 7 – Develop a 360° evaluation
- Team 8 – Create liaisons with stakeholder groups
Recent activity includes Team 5 developing documentation and faculty orientation materials to improve communication between service units and customers and to consolidate orientation materials on one site to ease completion before arriving on campus. The team has:
- Reviewed and updated reference material in “Navigating the System” for Laboratory Animal Services, Sponsored Program Administration, the Institutional Animal Care and Use Committee and the Office of Human Research Protection.
- Updated materials pertaining to service groups in the Faculty Affairs’ “Faculty Appointment” packet.
- Created user-friendly training/orientation spreadsheets for Laboratory Animal Services and Environmental Health and Safety enabling new faculty and research administrators to maneuver research staff through the system.
- Recommended to the Dean’s Council that service group directors in the faculty recruitment process be incorporated on the “Faculty Recruitment” Web site to expedite new faculty transition.
Also, Team 6 has concentrated efforts on departmental administrative support staff training, focusing on service unit process navigation and forms completion. In the first quarter, 171 staff members attended two Human Resources training sessions, which were recorded for distance learners via Tegrity. Training sessions are scheduled for Finance, Budget and Purchasing and Research Administration. Future activities include:
- Posting Tegrity sessions on the new Manager’s Toolkit Web site.
- Adding key information about each service unit to the Business Manager’s orientation packet.
- Posting form-completion tutorials on each unit’s Web site via Tegrity.
Additional team updates will be provided periodically.
Message from the PFSAT
October 20, 2010
Before we reach the final act and the curtains are drawn, the Presidential Faculty Satisfaction Action Team (PFSAT) led by Drs. Jack Yu and Lucy Marion would like to share the latest on faculty satisfaction ACTIONS. We are ecstatic to announce that Technology Services (ITSS) will expand hands-on facultysupport services with four new Instructional Systems Analyst (ISA) positions- one dedicated to each of our professional schools (soon to be colleges). The ISAs will be housed in the schools among faculty members to ensure prompt and relevant services. The ITSS team has already initiated the searches. This outcome is a direct result of feedback received from the PFSAT IT Workgroups , and the PFSAT thanks ITSS for ACTIONS leading to more contiguous service to our faculty. >> MoreMessage from the PFSAT
October 5, 2010
Through the dedicated efforts of the entire university community, the Presidential Faculty Satisfaction Action team (PFSAT) has been blazing the way to improve faculty satisfaction. We have already shared that Dr. Jack Yu and Dean Lucy Marion have led the Action Team together to address faculty concerns related to need for faculty development, bureaucratic burden, and more and better communication as identified by the 2008 faculty satisfaction survey ( http://www.georgiahealth.edu/faculty/new/satisfaction/communications/comm_0808-2010.html). >> MoreMessage from the PFSAT
August 8, 2010
Within the early days of his presidency, Dr. Ricardo Azziz appointed a Presidential Faculty Satisfaction Action Team (PFSAT) to increase faculty satisfaction. College of Nursing Dean Lucy Marion and Dr. Jack Yu, chief of plastic surgery and vice chairman of the University Faculty Senate, are partners in leading this team. Their collaboration has led the development of short- and long-term strategies to address issues of concern noted by the faculty in the Morehead survey and in other venues. >> MoreAddressing Faculty Satisfaction
Georgia Health Sciences University President Ricardo Azziz has formed a Faculty Satisfaction Action Team to address faculty concerns and optimize the working environment for the entire GHSU community.
“We want every voice heard, particularly the voices of those charged with ushering our students into the health professions,” Azziz said. “GHSU couldn’t function without our faculty, and they deserve our utmost respect and attention. Their concerns are my concerns." >> More
Updates from the President's Faculty Satisfaction Action Team
Georgia Health Sciences University
1120 Fifteenth Street
Augusta, GA 30912-7320
Academic Affairs
